Synergy Home Furnishings offers a limited warranty stating that the individual furniture components are free from defects in material and workmanship for the length of time specified. This warranty applies only under the conditions of normal household use. It does not apply in commercial or multi-family dwellings, or to a defect resulting from negligence, misuse, or accidents. Synergy Home Furnishings retains the right for inspection and the option of replacing or repairing the defective item.
Any claim for warranty service must be made through the original authorized retail dealer. Proof of purchase, with the date of delivery, must accompany the claim. Pictures of the defective or damaged item need to be submitted with each claim. This will help insure the proper parts are ordered and it also helps the factory to take corrective actions when needed. Transportation responsibility on warranty claims is limited to the first year and only between the factory and the retail store.
Fabrics and leathers are warranted for one year against defects in material or workmanship from date of purchase by the original consumer for seam failure, fabric separation and nap loss. Excluded from the warranty are cover pilling, fading, stretching and dye lots. Slight fading and wear under normal use is considered normal and acceptable.
Natural markings such as scars, brands, grain variations, wrinkles, etc., will be considered normal characteristics and not construed as defects. No two cowhides are the same so color variations could occur.
Where there is evidence of excessive soiling, improper cleaning, or abuse or where the fabric or leather has had some form of chemical applied, the warranty will not apply.
Frames are engineered and constructed of kiln-dried hardwood lumber and furniture-grade plywood. They are assembled with staples, industrial-strength adhesive and corner blocks.
Sinuous springs, hand-tied coil springs, and pocket coil systems are warranted against breakage due to defective material or workmanship for one year from the date of purchase.
Standard cushions are warranted for one year against loss of resiliency. Slight softening and flattening from use and age is normal and acceptable wear. All seat cushions should be turned on a weekly basis. Replacement seat and back cushions will be shipped freight prepaid during their one-year warranty. Synergy Home Furnishings will not assume any cost for the installation of replacement cores.
All mechanisms are warranted to the original purchaser for a period of one year. Synergy Home Furnishings will provide a replacement mechanism to the retail dealer freight prepaid for the first year and allow for reasonable installation not to exceed fifty dollars.
The mattress is warranted to the original purchaser for one year covering defects in material and workmanship under normal use and service.
Power components are warranted for one year against defects in material or workmanship from date of purchase by the original consumer.
Electrical parts for lift chairs have a two-year warranty.